Privacy

Overview

Panda Cake respects your privacy. We handle personal information in line with the Australian Privacy Principles and the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, and how you can contact us.

What we collect

We may collect your name, email address, phone number, delivery or pickup details, order history, payment confirmation details, and any dietary notes or custom order details you choose to share with us.

We only collect what we need to make, manage and support your order, run the website, answer enquiries, and keep appropriate business records for Panda Cake Pty Ltd.

How we collect it

We collect information directly from you when you order online or in store, create an account, fill in a form, email us, call us, or message us through social media such as Instagram @panda.crepes.tea.

Payments

Card payments are processed by secure third-party payment providers. We receive only the information needed to fulfil and reconcile your order, such as your name, order items and payment status. We do not receive your full card number.

Cookies and automatic data

Like most websites, our site may collect basic technical data such as IP address, browser type, device information and pages viewed. Cookies help keep your cart, checkout and session working. You can block cookies in your browser, though some features may not work as smoothly.

How we use your information

We use your information to process orders, confirm pickup details, answer questions, manage custom cake briefs, send order updates, provide support, prevent misuse of the site, and improve our cakes and service.

If you opt in to marketing, we may send occasional Panda Cake updates. Marketing messages are sent in line with the Spam Act 2003 (Cth), and you can unsubscribe at any time.

Who we share it with

We share personal information only where needed with trusted providers who help us operate, such as payment processors, delivery couriers, website hosting, email tools, analytics services and professional advisers.

We may also share information where required by law. We do not sell your personal information.

Marketing

Marketing is opt-in. Every marketing email includes a way to unsubscribe, and we will action unsubscribe requests as required by the Spam Act 2003 (Cth).

Security and retention

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. We keep information only as long as needed for our business, legal and record-keeping purposes, then securely delete or de-identify it where practical.

Your rights

You can ask to access or correct the personal information we hold about you. Contact us at info@pandacake.com.au and we will respond within a reasonable time.

Overseas storage and changes

Some service providers may store or process data outside Australia. Where that happens, we take reasonable steps to work with reputable providers and protect your information to a comparable standard.

We may update this policy from time to time. The latest version will be published on this page.